Booking, Cancellation and Lateness Policies
Sue understands that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, car problems, and illness are just a few reasons why one might consider cancelling an appointment.
When booking an appointment you are reserving professional therapist time (and with clinic appointments, clinic time also) specifically for you. For this reason, when booking, the following policies will apply:
Cancellation
Cancellation made the day before the appointment will incur a charge of 50% of the booked treatment.*
Cancellation made on the day of the appointment will incur a charge of 100% of the booked treatment.*
Cancellations must be made by telephone or text directly to Sue or the clinic but are not valid until either has rung or texted you back to confirm. (Cancellations by email are only accepted if this gives more than 2 days notice).
*If I have enough notice and am able to fill your appointment slot with someone who is on the waiting list, there will be no charge.
'No-show'
Failure to turn up for a booked appointment will also incur a charge of 100% of the booked treatment.
Please note that if you are late for your appointment, the treatment time may have to be shortened in order to reduce inconvenience to others whose appointments follow yours. (The full amount will still be charged.) If it is your first appointment, you may wish to arrive a few minutes early to complete the confidential initial consultation form.
All terms, conditions and prices are variable without prior notice. Those in force at time of booking will apply. Any questions please contact Sue.